01.08.2001 COURSE OF STUDY GUIDE
HIGH-TECH SERVICES AND SUPPORT MANAGEMENT
ASSOCIATION FOR SERVICES MANAGEMENT INTERNATIONAL;
COPYRIGHT 2000 AFSM INTERNATIONAL, INC. ALL RIGHTS RESERVED
SECTION 1.0. THE SERVICES BUSINESS: PLANNING
SECTION 2.0. HUMAN RESOURCES MANAGEMENT
SECTION 3.0. SERVICES MARKETING
SECTION 4.0. SERVICES SALES
SECTION 5.0. PARTNER RELATIONSHIP MANAGEMENT
SECTION 6.0. FINANCE, LEGAL, AND ETHICAL NORMS
SECTION 7.0. SERVICE OPERATIONS
APPENDIX A. SERVICE MANAGEMENT PROFILE
APPENDIX B. RESOURCES