Germany, Munich March 17th, 2014 CFSMI created a Center for Education, Research and Transfer (CERT) in Europe.

Based on previous activities of AFSMI Chapters in France, Germany, Italy, Netherlands, Spain and Switzerland it will coordinate and focus these initiatives. For an analysis of the current situation different regional, national and international Service Expert Workshops took place. Main gaps between service business practice and service science insight were identified in the areas of education, competencies, business models, engineering, controlling, standards and value added services. CFSMIs objective is to enhance High-Tech Service competencies through the communication of Good Service Practice for the High-Tech Service industry, its members, and the public.