USA, Fort Myers, August 1st, 2001. AFSMI defined a first curriculum for Service Management Education.

It served as basis for certification programs of course of studies in Germany and France. Furthermore a list of international places is maintained, where service education and trainings can be found. Several lectures where held during the last years from members and nearly 500 students received AFSMI certificates. It is planned to collect typical job profiles in our field and make them available for information of interested young people and professionals about the attractiveness and challenges of the Service Management profession.