Customer Success depends on motivated employees, who are creative, curious, highly engaged, team oriented and willing to adopt new technologies. Today having the right employees is the key differentiator.
We will discuss how to find, keep and develop the best-fit employees in our today‘s competitive world.
18:30 Arrival & Networking
19:00 Welcome (Manfred)
19:15 Introduction of each attendee and his first thoughts around this (All)
19:45 Heiko Felber from Heurekia will share his thoughts in a presentation
20:45 Discussion and Developing a Summary (All)
21:45 Wrap Up (Next MeetUp (Date, Topic))
22:00 Networking and end of Event
We speak English, if we have international people joining otherwise we switch to German, Swabian and Bavarian :-)
This event is an open event, so all AFSMI members and people, who are expert and interested in Customer Success and Service Business